Just want to give a shout out to the folks working here. We rushed our senior dog, Rio, into the clinic a couple weeks ago as he was suddenly having difficulty standing and breathing. They helped to diagnose him with an inoperable tumor on his heart and we had to make the impossible decision to let him go. We were/are devastated, but I’m extremely grateful that the staff here was so empathetic, respectful, and patient while we navigated this heartbreaking situation. They rushed to try to help him, they were patient as I repeatedly missed instructions and parts of the paperwork in the chaos of it all, they gave us space to say goodbye and grieve, and afterward sent a thoughtful sympathy card signed by all the staff.
I know most pet owners will probably say the same, but Rio really was the most amazing dog. He was so loved and I wish you all could’ve gotten to see him when he was doing better. Thank you for your kindness.
Stacey M
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November 11, 2024
I would give more stars if I could. I've taken my cat here twice and both times they were able to take her right back and start checking her out. Their prices were much more reasonable compared with other emergency vets I've been to and they did not do a lot of unnecessary testing to drive up the cost. They were still thorough and very caring to my kitty. They even clipped my cat's nails after I mentioned how difficult she is, without me even asking. Amazing service. The staff were also extremely friendly and kind to me, a very worried pet mom. Hopefully I won't have to take my cat to the ER very often, but if I have to in the future I know I'll take her to VES. Based on my experiences, I would highly recommend this place.
Elizabeth A
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October 23, 2024
Misdiagnosed pet. Said he had an infection- if we would have listened our pup wouldn’t be here. Avoid at all costs- he had an obstruction and they gave him meds to stop pooping. Ended up taking him to Blue Pearl within 2 hours of bringing him home from there and he was admitted and had emergency surgery as his intestines were completely obstructed. Honestly, as unprofessional and uneducated as this vet was I’m glad they misdiagnosed him as I would not trust them to cut into any pet and my boy probably wouldn’t be here with us if they did.
Also want to make it clear that money was NOT a concern during this visit and we were willing to pay whatever it took to get our boy home healthy. Unless you plan on refunding the hundreds spent at your clinic , there is no need for me to reach out. I will continue to share my story and be sure to warn others to avoid this practice by any means necessary. Especially when scrolling social media and people are searching for an emergency vet. Convenience, low cost and fast triage is NOT worth a pets life.
Sara S
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October 25, 2024
Update to respond to their reply: They failed to provide a satisfactory resolution due to their mistake, and also were extremely rude and condescending. Plenty have come forward with similar experiences.
Don't take your beloved pet here for any treatment.
I took my cat who was injured with a deep wound here, and twice they surgically repaired the wound. The surgeries were done correctly, however when I took him back to get his sutures removed I overheard the assistant/tech say that his wound wasn't healed but she had already removed the sutures. His wound reopened and is clearly infected, and I explained everything to staff, however they were adamant it would heal by second intention, and that they did everything correctly.
No antibiotics were given if it was supposed to heal by second intention, and since they removed the sutures when the wound wasn't completely closed, then they most definitely didn't do everything correct.
Ive paid over a grand for his procedures and medication in total, so you would think the third time they would fix their mistake and do it for free. Nope. After some digging and hearing others experiences, it is safe to say I would caution anyone taking their pet here, and I highly suggest you take them elsewhere for emergency care.
Khrystyna Nadberezhna
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January 19, 2024
Such a great ER for your pets! I took my dog here last year and had a wonderful experience. Most recently i brought in my kitten who was very sick. I called 4 other ERs all around Metro Detroit and all had a wait of 6+ hours.We drove in the snowstorm and upon arrival we were checked (within a minutes) and treated all in about an hour. The staff was so polite, educated and comforting. Anytime i called back with a concern or question the Dr. answered everything i had asked. Happy to say shes feeling much better !!! Thank you!!!!Appreciate your service! :)
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Just want to give a shout out to the folks working here. We rushed our senior dog, Rio, into the clinic a couple weeks ago as he was suddenly having difficulty standing and breathing. They helped to diagnose him with an inoperable tumor on his heart and we had to make the impossible decision to let him go. We were/are devastated, but I’m extremely grateful that the staff here was so empathetic, respectful, and patient while we navigated this heartbreaking situation. They rushed to try to help him, they were patient as I repeatedly missed instructions and parts of the paperwork in the chaos of it all, they gave us space to say goodbye and grieve, and afterward sent a thoughtful sympathy card signed by all the staff. I know most pet owners will probably say the same, but Rio really was the most amazing dog. He was so loved and I wish you all could’ve gotten to see him when he was doing better. Thank you for your kindness.
I would give more stars if I could. I've taken my cat here twice and both times they were able to take her right back and start checking her out. Their prices were much more reasonable compared with other emergency vets I've been to and they did not do a lot of unnecessary testing to drive up the cost. They were still thorough and very caring to my kitty. They even clipped my cat's nails after I mentioned how difficult she is, without me even asking. Amazing service. The staff were also extremely friendly and kind to me, a very worried pet mom. Hopefully I won't have to take my cat to the ER very often, but if I have to in the future I know I'll take her to VES. Based on my experiences, I would highly recommend this place.
Misdiagnosed pet. Said he had an infection- if we would have listened our pup wouldn’t be here. Avoid at all costs- he had an obstruction and they gave him meds to stop pooping. Ended up taking him to Blue Pearl within 2 hours of bringing him home from there and he was admitted and had emergency surgery as his intestines were completely obstructed. Honestly, as unprofessional and uneducated as this vet was I’m glad they misdiagnosed him as I would not trust them to cut into any pet and my boy probably wouldn’t be here with us if they did. Also want to make it clear that money was NOT a concern during this visit and we were willing to pay whatever it took to get our boy home healthy. Unless you plan on refunding the hundreds spent at your clinic , there is no need for me to reach out. I will continue to share my story and be sure to warn others to avoid this practice by any means necessary. Especially when scrolling social media and people are searching for an emergency vet. Convenience, low cost and fast triage is NOT worth a pets life.
Update to respond to their reply: They failed to provide a satisfactory resolution due to their mistake, and also were extremely rude and condescending. Plenty have come forward with similar experiences. Don't take your beloved pet here for any treatment. I took my cat who was injured with a deep wound here, and twice they surgically repaired the wound. The surgeries were done correctly, however when I took him back to get his sutures removed I overheard the assistant/tech say that his wound wasn't healed but she had already removed the sutures. His wound reopened and is clearly infected, and I explained everything to staff, however they were adamant it would heal by second intention, and that they did everything correctly. No antibiotics were given if it was supposed to heal by second intention, and since they removed the sutures when the wound wasn't completely closed, then they most definitely didn't do everything correct. Ive paid over a grand for his procedures and medication in total, so you would think the third time they would fix their mistake and do it for free. Nope. After some digging and hearing others experiences, it is safe to say I would caution anyone taking their pet here, and I highly suggest you take them elsewhere for emergency care.
Such a great ER for your pets! I took my dog here last year and had a wonderful experience. Most recently i brought in my kitten who was very sick. I called 4 other ERs all around Metro Detroit and all had a wait of 6+ hours.We drove in the snowstorm and upon arrival we were checked (within a minutes) and treated all in about an hour. The staff was so polite, educated and comforting. Anytime i called back with a concern or question the Dr. answered everything i had asked. Happy to say shes feeling much better !!! Thank you!!!!Appreciate your service! :)