UPDATE: the owner contacted me and made this right. They gave me a complimentary massage and she was fantastic. It feels like today most company’s apologize and say too bad so sad. It was really refreshing and appreciated that they offered the mak it right.
I am very disappointed in the service I received today. When I walked in for my 10am appointment , I was told the massage therapist was not in but would be arriving in a few minutes. It was that moment I knew I was going to be stood up due to it being past my appointment time but I waited . While I understand life happens, I was assured she was spoken to that morning and was aware of our appointment. Then, they called her right in front of me and told me that she , didn’t know about the appointment. I was offered to wait an hour for her to come in to serve me. I told them no thank you and told them not to charge me and left. I will not be returning to this place again. They wasted my time and my gas to get there.
Carrie moran
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May 29, 2024
The atmosphere is amazing everything is nice and clean. The owner and staff are amazing! I had a facial, dermal planing , red light therapy and a manicure. I highly recommend their services . If you want a peaceful , relaxing experience with great customer service this is the place to go!
Amy Bozzo
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March 20, 2024
Repeat customer, who adores Roehm's Day Spa. During a recent pedicure, I had the best nail tech. The pedicure itself was wonderful and the vibe was so warm and relaxing. I recommend Roehm's for pedicures and all of their services. It's just the best!
Evita Bryant
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April 22, 2024
Elyssa does an amazing job. She does my medi and Pedi. She is very nice, gives great customer service and is very professional.
And Katy put me to sleep doing my facial with a stress relief.
Both young ladies are amazing. I highly recommend and I will be returning in the near future. Thank you both and keep up the great work!!
Anna Klein
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May 17, 2023
Let me begin by saying that everyone was nice and the spa looked well put together. My husband bought me a total body renewal package for $307. It included an hour facial, spa pedicure, manicure, an hour massage, and lunch. The facial felt nice, but it just seemed to be like a glorified face wash. It didn’t include an exfoliation or extraction when I specifically listed my concern was black heads. Again, it felt nice, but was lackluster. I feel like my skin looked no better than when I do my home routine. Secondly, I’ve never been to a spa that doesn’t have massage chairs and spa baths connected directly to the waterline. This spa pedicure looked like a foot bath you could purchase from Bed, Bath, & Beyond. My toenails were nicely painted and cuticles trimmed, but I have had more thorough cleanings elsewhere. My big toes still have callouses on them. They were hardly smoothed and my legs and feet not massaged whatsoever. I can do more thorough smoothing spa pedicure in my own home. The manicure was good and attention to detail was immaculate, except she forgot to do the included paraffin wax until after my nails were painted; we tried drying them thoroughly under the dryer before doing the wax dip, but they still weren’t fully dry and a few nails smudged (I should’ve spoken up before she started polishing my nails, but I don’t get many manicures so I wasn’t sure of the process). The massage was okay. The masseuse did some rotational moves on my arms and legs and said something along the lines of, “Okay, there it is,” and honestly, nothing happened.
There is absolutely no way these combined services were worth $347 after tipping. I feel bad leaving this review because everyone was nice, but the overall experience was a huge let down.
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2800 E Grand River Ave A, Lansing, MI 48912, USA
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UPDATE: the owner contacted me and made this right. They gave me a complimentary massage and she was fantastic. It feels like today most company’s apologize and say too bad so sad. It was really refreshing and appreciated that they offered the mak it right. I am very disappointed in the service I received today. When I walked in for my 10am appointment , I was told the massage therapist was not in but would be arriving in a few minutes. It was that moment I knew I was going to be stood up due to it being past my appointment time but I waited . While I understand life happens, I was assured she was spoken to that morning and was aware of our appointment. Then, they called her right in front of me and told me that she , didn’t know about the appointment. I was offered to wait an hour for her to come in to serve me. I told them no thank you and told them not to charge me and left. I will not be returning to this place again. They wasted my time and my gas to get there.
The atmosphere is amazing everything is nice and clean. The owner and staff are amazing! I had a facial, dermal planing , red light therapy and a manicure. I highly recommend their services . If you want a peaceful , relaxing experience with great customer service this is the place to go!
Repeat customer, who adores Roehm's Day Spa. During a recent pedicure, I had the best nail tech. The pedicure itself was wonderful and the vibe was so warm and relaxing. I recommend Roehm's for pedicures and all of their services. It's just the best!
Elyssa does an amazing job. She does my medi and Pedi. She is very nice, gives great customer service and is very professional. And Katy put me to sleep doing my facial with a stress relief. Both young ladies are amazing. I highly recommend and I will be returning in the near future. Thank you both and keep up the great work!!
Let me begin by saying that everyone was nice and the spa looked well put together. My husband bought me a total body renewal package for $307. It included an hour facial, spa pedicure, manicure, an hour massage, and lunch. The facial felt nice, but it just seemed to be like a glorified face wash. It didn’t include an exfoliation or extraction when I specifically listed my concern was black heads. Again, it felt nice, but was lackluster. I feel like my skin looked no better than when I do my home routine. Secondly, I’ve never been to a spa that doesn’t have massage chairs and spa baths connected directly to the waterline. This spa pedicure looked like a foot bath you could purchase from Bed, Bath, & Beyond. My toenails were nicely painted and cuticles trimmed, but I have had more thorough cleanings elsewhere. My big toes still have callouses on them. They were hardly smoothed and my legs and feet not massaged whatsoever. I can do more thorough smoothing spa pedicure in my own home. The manicure was good and attention to detail was immaculate, except she forgot to do the included paraffin wax until after my nails were painted; we tried drying them thoroughly under the dryer before doing the wax dip, but they still weren’t fully dry and a few nails smudged (I should’ve spoken up before she started polishing my nails, but I don’t get many manicures so I wasn’t sure of the process). The massage was okay. The masseuse did some rotational moves on my arms and legs and said something along the lines of, “Okay, there it is,” and honestly, nothing happened. There is absolutely no way these combined services were worth $347 after tipping. I feel bad leaving this review because everyone was nice, but the overall experience was a huge let down.