My first visit there was a struggle to sign in because they were not able to find me in their system for the first 5 minutes, my insurance was not checked prior, and my prior dentist had not been contacted when I had provided all this information many days in advance. There was also an altercation between office staff members; during this there was cursing, yelling, and throwing items. The Dentist during this visit had poor bedside manner and pushed me to get care I did not want, which I told them but after shaming I just let them do what they wanted. This is now being denied by my insurance due to frequency limits, which they knew about because I validated they checked insurance and mine shows next eligible dates (I researched once received bill). If they would have had the records, they would have had the x-rays they completed. I received a bill for the full amount but when reviewing I noticed they had not even billed my insurance yet and I advised them of this.
I went back and gave them another try. Although it was a bit better, there was still issue and no longer plan on going back. They had wrong information documented in my chart, still had not billed my insurance, and still did not have my records from my prior dentist. The Dentist that treated me this time was great and very compassionate, explained various treatment options.
After this I received a large bill, as they still had not billed the first visit and some of the treatment they did was not covered because of frequency limitations. These would have not been necessary had they received the records I asked them to obtain many times. I currently have an outstanding bill for more than the explanation of benefits are showing and are only for the items that weren't covered due to their lack of effort and knowledge.
Marissa H
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February 26, 2025
Erica was extremely helpful and patient with me. Explaining my upcoming appointments and preparing me for them as best as she could.
Front staff also took the time to ensure pricing on upcoming visits.
I’ll continue to recommend.
dcf red
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January 01, 2025
Lansing Elite Dental is a great place to go for dental care. The staff is super friendly and makes you feel comfortable from the moment you walk in. They’re professional but also really down-to-earth, which helps take the stress out of dental visits. The office is clean and modern, and they offer pretty much everything you might need, from routine cleanings to more complicated stuff. Plus, they make scheduling really easy. If you’re looking for a place that takes good care of you and your teeth, this is definitely worth checking out!
Ceciliana Esquivel
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March 24, 2025
Very unprofessional, the lady at the front desk was so disgustingly rude as soon as I walked in and said good morning. At that point I didn’t even feel comfortable getting a surgery in that office. I was also under the pretense I was going to do a payment plan rather than come out of 3,000 out of pocket, and they didn’t hold their word because “I must of spoke to someone else” yeah another employee of THEIR OFFICE. I was referred here directly from Dr. Haggerty himself & this is his office, he’s no longer practicing but that’s not the point. I felt completely unwelcomed and it gives racist. The front desk old white woman didn’t speak to a single other patient they way she treated me. I put down $500 weeks previously under the understanding I would have the procedure that day & do the payment plan. Now I’m out of $500 and still have wisdom teeth that having been causing me pain for MONTHS. So yeah don’t come here unless you wanna deal with racism and false pretenses.
Julia Brown
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January 27, 2025
I would not recommend Lansing Elite Dental for anything beyond a basic teeth cleaning—and even then, you might encounter scheduling issues and confusion due to poor communication at the front desk. They consistently fail to manage appointments, and the staff appears disorganized.
When it comes to cosmetic dentistry, avoid this office entirely. I decided to get veneers here, which turned out to be a frustrating and disappointing experience. While they initially made me feel confident in their abilities, the lack of clarity and professionalism throughout the process left me blindsided.
The temporary veneers they provided were awful, and I was told I’d only have them for a couple of weeks. That wasn’t true. My appointments were canceled four times because they didn’t have the necessary supplies, leaving me in discomfort for weeks. Despite expressing my unhappiness multiple times, the process was drawn out and poorly managed.
When I finally received the porcelain veneers, the experience only worsened. As soon as the procedure was done, the assistant handed me a form to sign, stating it was “just to say you’re happy with the result.” I refused to sign because my mouth was swollen, numb, and I couldn’t even see the final work properly. It felt incredibly unprofessional and rushed.
While the veneers initially looked fine, just over a year later, one popped off while I was eating pizza. Porcelain veneers are supposed to last 10–15 years and rarely come off if done correctly, which makes this situation even more frustrating, especially considering I paid $8,000 for this procedure.
Something was clearly done wrong during the process, and now I’m left with anxiety, wondering if more veneers will come loose. Save yourself the stress and money—go to a specialized cosmetic dentist instead.
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4912 W St Joseph Hwy, Lansing, MI 48917, USA
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My first visit there was a struggle to sign in because they were not able to find me in their system for the first 5 minutes, my insurance was not checked prior, and my prior dentist had not been contacted when I had provided all this information many days in advance. There was also an altercation between office staff members; during this there was cursing, yelling, and throwing items. The Dentist during this visit had poor bedside manner and pushed me to get care I did not want, which I told them but after shaming I just let them do what they wanted. This is now being denied by my insurance due to frequency limits, which they knew about because I validated they checked insurance and mine shows next eligible dates (I researched once received bill). If they would have had the records, they would have had the x-rays they completed. I received a bill for the full amount but when reviewing I noticed they had not even billed my insurance yet and I advised them of this. I went back and gave them another try. Although it was a bit better, there was still issue and no longer plan on going back. They had wrong information documented in my chart, still had not billed my insurance, and still did not have my records from my prior dentist. The Dentist that treated me this time was great and very compassionate, explained various treatment options. After this I received a large bill, as they still had not billed the first visit and some of the treatment they did was not covered because of frequency limitations. These would have not been necessary had they received the records I asked them to obtain many times. I currently have an outstanding bill for more than the explanation of benefits are showing and are only for the items that weren't covered due to their lack of effort and knowledge.
Erica was extremely helpful and patient with me. Explaining my upcoming appointments and preparing me for them as best as she could. Front staff also took the time to ensure pricing on upcoming visits. I’ll continue to recommend.
Lansing Elite Dental is a great place to go for dental care. The staff is super friendly and makes you feel comfortable from the moment you walk in. They’re professional but also really down-to-earth, which helps take the stress out of dental visits. The office is clean and modern, and they offer pretty much everything you might need, from routine cleanings to more complicated stuff. Plus, they make scheduling really easy. If you’re looking for a place that takes good care of you and your teeth, this is definitely worth checking out!
Very unprofessional, the lady at the front desk was so disgustingly rude as soon as I walked in and said good morning. At that point I didn’t even feel comfortable getting a surgery in that office. I was also under the pretense I was going to do a payment plan rather than come out of 3,000 out of pocket, and they didn’t hold their word because “I must of spoke to someone else” yeah another employee of THEIR OFFICE. I was referred here directly from Dr. Haggerty himself & this is his office, he’s no longer practicing but that’s not the point. I felt completely unwelcomed and it gives racist. The front desk old white woman didn’t speak to a single other patient they way she treated me. I put down $500 weeks previously under the understanding I would have the procedure that day & do the payment plan. Now I’m out of $500 and still have wisdom teeth that having been causing me pain for MONTHS. So yeah don’t come here unless you wanna deal with racism and false pretenses.
I would not recommend Lansing Elite Dental for anything beyond a basic teeth cleaning—and even then, you might encounter scheduling issues and confusion due to poor communication at the front desk. They consistently fail to manage appointments, and the staff appears disorganized. When it comes to cosmetic dentistry, avoid this office entirely. I decided to get veneers here, which turned out to be a frustrating and disappointing experience. While they initially made me feel confident in their abilities, the lack of clarity and professionalism throughout the process left me blindsided. The temporary veneers they provided were awful, and I was told I’d only have them for a couple of weeks. That wasn’t true. My appointments were canceled four times because they didn’t have the necessary supplies, leaving me in discomfort for weeks. Despite expressing my unhappiness multiple times, the process was drawn out and poorly managed. When I finally received the porcelain veneers, the experience only worsened. As soon as the procedure was done, the assistant handed me a form to sign, stating it was “just to say you’re happy with the result.” I refused to sign because my mouth was swollen, numb, and I couldn’t even see the final work properly. It felt incredibly unprofessional and rushed. While the veneers initially looked fine, just over a year later, one popped off while I was eating pizza. Porcelain veneers are supposed to last 10–15 years and rarely come off if done correctly, which makes this situation even more frustrating, especially considering I paid $8,000 for this procedure. Something was clearly done wrong during the process, and now I’m left with anxiety, wondering if more veneers will come loose. Save yourself the stress and money—go to a specialized cosmetic dentist instead.