I can’t even begin to say what a positive experience I had from the first call to going into tan. CALLIE is the most upbeat, professional young lady I’ve met in a long time. I’m from out of town and just needed a month to tan, she made suggestions and guided me. I absolutely recommend this place. To the owners…. Callie represents your establishment wonderfully!
Angela Szeredy
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November 21, 2024
I tanned at this particular location for years while I lived in the area and then referred my daughter who is now living in that same area, to go try it out. She immediately didn't think the bulbs were as strong as others, but wanted to give it a fair shot. Ultimately she has discovered a place that fits her needs more, so she is choosing to leave Midnite. She was told at time of sign up that there was a 2 month commitment was all that was required to sustain a package here, and now they are telling her that it's 2 months plus your first month. It sounds to me that the employees are not nearly as knowledgeable as they should be while signing people up for packages. And then to use my daughters name in a response to another reviewer? Who does Midnite think they are?! This is not how a good standing business handles miscommunication.
The simple fact that you go on and bash every review that isn't favorable towards you, says a lot about how you handle your business. You may want to be careful whos name you type next in a review.
Don't waste your money here.
Mandy Fox
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January 06, 2025
As soon as I walked into this location, Carly greeted me with a smile and warm welcome! She was so helpful and made sure I knew about the specials running all of January and because of her I am writing this review - she's a great person to have here at Midnite Sun. I will be back to this location because of her!!
Jules Szeredy
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November 21, 2024
These tanning bulbs are no better than fluorescent light bulbs. And, good luck cancelling. When I asked staff why I am unable to hold or build a tan here, I was informed by multiple members that they themselves actually don’t tan at this location, because the lamps are so old and the beds suck. I was literally told to go elsewhere.
Upon sign up, I was told I was locked in for two months. I try to cancel after two months, because I got a membership at Solana (great beds by the way!) and they inform me that I actually have to stay for two months PLUS my first month. What a joke. On top of that, the “corporate email” actually told me that “Its possible there is something on your skin that is prohibiting you from achieving a bronze color.” For reference, I own $120 Designer Skin tanning lotions and have been tanning for 6 years. It’s the beds guys, maybe re-lamp more than once every 1000 hours.
I have never been blamed for lack of color, especially after avid tanning for two months. Nor have I ever been called a liar, when stating the cancellation policy I was told, by a corporate professional until tanning at Midnite Sun.
I will tell you, exactly as couple staff members at the Celebration Location told me “If you want to get tan, TAN ELSEWHERE!”
Let me be clear, SLANDER includes using my name negatively in this review thread on someone else’s post. It makes complete sense that your staff’s customer service is laughable, they learned it from the owners.
Ava Jividen
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November 21, 2024
Horrible bulbs, achieved no color & was told by employees to switch to a new salon. Terrible customer service as well. Am not allowed to cancel until my 2 month mark has passed, which it has & they still will not allow me to cancel. Super disappointing. I advise you to take your business elsewhere, Midnite Sun is not worth the extremely high price point for such a low quality experience.
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I can’t even begin to say what a positive experience I had from the first call to going into tan. CALLIE is the most upbeat, professional young lady I’ve met in a long time. I’m from out of town and just needed a month to tan, she made suggestions and guided me. I absolutely recommend this place. To the owners…. Callie represents your establishment wonderfully!
I tanned at this particular location for years while I lived in the area and then referred my daughter who is now living in that same area, to go try it out. She immediately didn't think the bulbs were as strong as others, but wanted to give it a fair shot. Ultimately she has discovered a place that fits her needs more, so she is choosing to leave Midnite. She was told at time of sign up that there was a 2 month commitment was all that was required to sustain a package here, and now they are telling her that it's 2 months plus your first month. It sounds to me that the employees are not nearly as knowledgeable as they should be while signing people up for packages. And then to use my daughters name in a response to another reviewer? Who does Midnite think they are?! This is not how a good standing business handles miscommunication. The simple fact that you go on and bash every review that isn't favorable towards you, says a lot about how you handle your business. You may want to be careful whos name you type next in a review. Don't waste your money here.
As soon as I walked into this location, Carly greeted me with a smile and warm welcome! She was so helpful and made sure I knew about the specials running all of January and because of her I am writing this review - she's a great person to have here at Midnite Sun. I will be back to this location because of her!!
These tanning bulbs are no better than fluorescent light bulbs. And, good luck cancelling. When I asked staff why I am unable to hold or build a tan here, I was informed by multiple members that they themselves actually don’t tan at this location, because the lamps are so old and the beds suck. I was literally told to go elsewhere. Upon sign up, I was told I was locked in for two months. I try to cancel after two months, because I got a membership at Solana (great beds by the way!) and they inform me that I actually have to stay for two months PLUS my first month. What a joke. On top of that, the “corporate email” actually told me that “Its possible there is something on your skin that is prohibiting you from achieving a bronze color.” For reference, I own $120 Designer Skin tanning lotions and have been tanning for 6 years. It’s the beds guys, maybe re-lamp more than once every 1000 hours. I have never been blamed for lack of color, especially after avid tanning for two months. Nor have I ever been called a liar, when stating the cancellation policy I was told, by a corporate professional until tanning at Midnite Sun. I will tell you, exactly as couple staff members at the Celebration Location told me “If you want to get tan, TAN ELSEWHERE!” Let me be clear, SLANDER includes using my name negatively in this review thread on someone else’s post. It makes complete sense that your staff’s customer service is laughable, they learned it from the owners.
Horrible bulbs, achieved no color & was told by employees to switch to a new salon. Terrible customer service as well. Am not allowed to cancel until my 2 month mark has passed, which it has & they still will not allow me to cancel. Super disappointing. I advise you to take your business elsewhere, Midnite Sun is not worth the extremely high price point for such a low quality experience.