Midnite Sun – Kentwood – Grand Rapids Crossings Mall

Dave Van Keulen

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May 07, 2024

Quality beds and always fresh bulbs… I just wish staff was a little friendlier/more upbeat. Often they seem very run down and OVER it.

Mike Tilley

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October 26, 2023

Went there the other day as my old tanner closed down. Found out they only do monthly subscriptions and was a little turned off by it. I prefer to buy minute packages as I might not be consistent. i payed 10$ for a session and when they were putting my in the system they asked me to sign the keypad twice. I was a little turned off by signing for god knows what. During this I was told they do 20 min sessions and I quickly said yes please 20 min. Got back to the bed and it had 15 min on the counter. Woke up the next morning and had no redness or color. So either they turned down its strength or have old bad bulbs. Keep in mind that I hadn't seen a tanner in over a month and was pasty. I should have been burnt at least a little. I left there feeling that they have no concept of earning someone's business. I'll go elsewhere!

Good People Prosper

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May 22, 2022

I loved Missy. I will go back just because of her. That woman is awesome. Although I couldn't do the teeth whitening because it was painful to me it does actually work. Others have done the process and it didn't bother them not one bit but I maybe extra sensitive. Definitely visit this business. The ladies are so nice

Sean Lakies

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August 02, 2023

Terrible customer service from management when contacted. Treats customers with little respect. There are better options to give your money to. Edit - Since the narrative is that I wasn't willing to meet my end of the agreement, I will share the actual context of the messages that made me feel compelled to leave a review. I came out of the gates swinging a bit (admittedly) since I did not recall that there was a frozen cost and was frustrated with the charges. However, I conceded the charges and asked for a refund of the charge that was made on August 1, 2023, since I had contacted on August 1, 2023 and that I want my account terminated, not frozen. The refund request for August was in good faith, and there was no "above and beyond" here. The tone here was, "That's my money now." You are correct, you told me in email that there would be debits, but to say you spelled it out "clearly" is a bit of an overstatement. Exact text from the email in Nov 2022: Hi Sean I went ahead and froze you and put the difference from this monh draft into your pre paid mem account which will go towards future debits . Hope to see you soon- hopefully by the holidays ! Thanks Victoria There is no description of what those future debits will be, there is no policy regarding this on your website, nor did I agree to the future debits - I never responded to that email. Again, that is on me, and I am okay with the charges; it's the point of how you responded via email as well as not being willing to refund the money you debited when you were contacted the same day and it being the first of the month. Email history from the situation described above: --------------------- Midnite, I am emailing you because I have recently received several charges. My account is not active and has been deactivated/frozen for some time now. I should not be receiving these charges and would like a refund for the charges that have occurred. You can't just start charging my card again without my consent or reaching out to me, which was not done. June 3, 2023 - $0.11 July 5, 2023 - $5.50 August 1, 2023 - $5.50. I would also like to make sure the account is deactivated and membership is deleted, please. Kind regards, Sean --------------------- Hi Sean You have a Sun Club fastest membership which you asked me to FREEZE for you beginning 11/3/2022 06:56 am Freeze Membership 0.00 VLV then I gave you a credit of $38.39 which we agreeed to towards FUTURE drafts starting Dec 1 2023 That credit ran out and you were accurately charged June, July and Aug 2023 June .11 the difference from what was left on the pre paids mem acct( future drafts) July- the freeze amt Aug the freeze amt Thanks for reaching out. The membership is frozen. Thanks Victoria van Dine ------------------------------ Victoria, Thanks for the quick follow-up, I guess I didn't understand that there was a cost to freezing the account. Might help to have this type of information on your website for customers to view policies and such in situations like this. If you could please cancel my membership as a whole, that would be helpful! Kind regards, Sean -------------------------------- I will ask the office to do so THANKS Victoria -------------------------------- Perfect, thank you. In regards to the charge from today, since I’m not using the active membership, that should be able to be refunded, correct? Thanks, Sean ------------------------------- no I am sorry- I would be unable to do so. You wanted it frozen and would have needed to contact me prior to the end of the month. Again you and I agreed to this in an email and I was very spelled out on how it worked. Thanks ----------------------

Christina Mauer

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May 09, 2024

I love being able to go to all locations without any problem