Please take the time to read this post. I have a lot to say but it needs to be said and read. In the trades world you can meet some personable people and with luck some professional people. Every now and then you will find a good company with a great employee that has mastered both personalism and professionalism! That is precisely what we have found with Dominic and Roto-Rooter. Before you say (“this is just a friend of his posting”), let me clarify. If I am lucky enough to call Dominic a friend it would be an honor. My wife and I own several “dated” rental properties near Union City, that sadly have required a lot of maintenance and service calls over the years. We had used who was available, until the first time we called Roto-Rooter Plumbing and Drain Services. During this call we met Dominic. He exemplify professionalism and the epitome of customer service. Our first interaction (a winter, weekend, after hours call, for a plugged main line and 4 backed up toilets) was nothing short of amazing. Despite the frigid temperatures and late hour, he showed up smiling and gave us the assurance it would be ok and he’d take care of everything. True to his word he did that and then some. At the completion of the call when the invoice was complete he took his own personal time to explain everything he did, what he found, how to prevent it from happening again, some helpful tips and advice on a few unrelated things he saw. A few days later he texted to ensure everything remained clear and flowing and to make sure we were happy with Roto-Rooter. Maybe a small gesture, but it us it was above and beyond expectations. So here we are, several years and service calls later, and we have a major issue with our personal property in Quincy Michigan. Despite the distance there was no question of who to call! Within minutes of the panicking call we received a text from RR and then to our relief, Dominic! It was that moment the panic stopped because we knew it was going to be ok. I personally don’t know what these technicians wages are but it’s not enough! The conditions they work in and the waste they are exposed to can be very nasty and yet you are treated with a smile every time they arrive. We have two dogs at this location and the “Michigan” basement was not easy to get to or work in. Despite the mess and conditions Dominic arrived with the friendly smile and confidence that set our family at ease, saying “don’t worry, I’ve got this”. We have 100% trust in Dominic and his selfless dedicated service. My wife and I had to leave the technicians at the house so we could tend to other matters. Dominic took the time to let our pets know who he was and ensured they remained inside during his trips in and out to get equipment. The service, as always, above and beyond. The problem, like so many others over the years, was fixed with a professional and personal touch. Dominic had us do a walkthrough and everything was explained in detail when we returned. With the exception of the Roto-Rooter truck in the drive, you would never known they were there! It’s as if the disaster had never happened. The next day Dominic was passing by our rentals and saw me there, he took the time to stop and check that we were happy with everything. I can’t put into words how much this extra touch means. Their service doesn’t stop at the invoice. Our satisfaction means as much to them as their services mean to us. If ever you have ANY pluming problems, concerns, even questions, give Roto-Rooter Plumbing and Drain Services a call. They are all very professional, but if you’re fortunate enough to have Dominic arrive, just relax, “he’s got this”!
Marilyn Lampman
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December 02, 2024
Our experience with this company was wonderful. We had a toilet clog and Jacob T and another gentleman, were at our house in a matter of hours. They solved the problem and checked our other drains. We are very happy with this service and will call them again, when needed
Heather Radley
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December 14, 2024
We love Roto Rooter! They are very fast, efficient and honest. Matt came to fix our toilet. He was the friendliest guy and did a superb job. Roto Rooter is always there when you're in a bind. Pun intended. 😉
Alyssa Jones
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November 06, 2024
Late at night, our toilet overflowed. We called and you were out first thing in the morning. Scott, Corey, Jacob, and one other (sorry, can’t remember the name) were awesome! We had our tank pumped a year ago, however the other company only did the liquid and not the solids. New to having a septic to manage, you don’t know what you don’t know! They helped identify the different chambers, pumped it all, unplugged the drain into the house (that was pretty bad) and were now flowing great. Thank you for being so responsive on short notice, great service, and being gentle on my budget!
Brittany Wintersteen
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September 23, 2024
Jacob T , and his work partner were great!
Very professional, quick response time, and prices are very fair.
They took extra time cleaning up and ensured they left the area better then when they arrived.
10 out of 10 , recommend.
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Please take the time to read this post. I have a lot to say but it needs to be said and read. In the trades world you can meet some personable people and with luck some professional people. Every now and then you will find a good company with a great employee that has mastered both personalism and professionalism! That is precisely what we have found with Dominic and Roto-Rooter. Before you say (“this is just a friend of his posting”), let me clarify. If I am lucky enough to call Dominic a friend it would be an honor. My wife and I own several “dated” rental properties near Union City, that sadly have required a lot of maintenance and service calls over the years. We had used who was available, until the first time we called Roto-Rooter Plumbing and Drain Services. During this call we met Dominic. He exemplify professionalism and the epitome of customer service. Our first interaction (a winter, weekend, after hours call, for a plugged main line and 4 backed up toilets) was nothing short of amazing. Despite the frigid temperatures and late hour, he showed up smiling and gave us the assurance it would be ok and he’d take care of everything. True to his word he did that and then some. At the completion of the call when the invoice was complete he took his own personal time to explain everything he did, what he found, how to prevent it from happening again, some helpful tips and advice on a few unrelated things he saw. A few days later he texted to ensure everything remained clear and flowing and to make sure we were happy with Roto-Rooter. Maybe a small gesture, but it us it was above and beyond expectations. So here we are, several years and service calls later, and we have a major issue with our personal property in Quincy Michigan. Despite the distance there was no question of who to call! Within minutes of the panicking call we received a text from RR and then to our relief, Dominic! It was that moment the panic stopped because we knew it was going to be ok. I personally don’t know what these technicians wages are but it’s not enough! The conditions they work in and the waste they are exposed to can be very nasty and yet you are treated with a smile every time they arrive. We have two dogs at this location and the “Michigan” basement was not easy to get to or work in. Despite the mess and conditions Dominic arrived with the friendly smile and confidence that set our family at ease, saying “don’t worry, I’ve got this”. We have 100% trust in Dominic and his selfless dedicated service. My wife and I had to leave the technicians at the house so we could tend to other matters. Dominic took the time to let our pets know who he was and ensured they remained inside during his trips in and out to get equipment. The service, as always, above and beyond. The problem, like so many others over the years, was fixed with a professional and personal touch. Dominic had us do a walkthrough and everything was explained in detail when we returned. With the exception of the Roto-Rooter truck in the drive, you would never known they were there! It’s as if the disaster had never happened. The next day Dominic was passing by our rentals and saw me there, he took the time to stop and check that we were happy with everything. I can’t put into words how much this extra touch means. Their service doesn’t stop at the invoice. Our satisfaction means as much to them as their services mean to us. If ever you have ANY pluming problems, concerns, even questions, give Roto-Rooter Plumbing and Drain Services a call. They are all very professional, but if you’re fortunate enough to have Dominic arrive, just relax, “he’s got this”!
Our experience with this company was wonderful. We had a toilet clog and Jacob T and another gentleman, were at our house in a matter of hours. They solved the problem and checked our other drains. We are very happy with this service and will call them again, when needed
We love Roto Rooter! They are very fast, efficient and honest. Matt came to fix our toilet. He was the friendliest guy and did a superb job. Roto Rooter is always there when you're in a bind. Pun intended. 😉
Late at night, our toilet overflowed. We called and you were out first thing in the morning. Scott, Corey, Jacob, and one other (sorry, can’t remember the name) were awesome! We had our tank pumped a year ago, however the other company only did the liquid and not the solids. New to having a septic to manage, you don’t know what you don’t know! They helped identify the different chambers, pumped it all, unplugged the drain into the house (that was pretty bad) and were now flowing great. Thank you for being so responsive on short notice, great service, and being gentle on my budget!
Jacob T , and his work partner were great! Very professional, quick response time, and prices are very fair. They took extra time cleaning up and ensured they left the area better then when they arrived. 10 out of 10 , recommend.