Just want to give a shout out to the folks working here. We rushed our senior dog, Rio, into the clinic a couple weeks ago as he was suddenly having difficulty standing and breathing. They helped to diagnose him with an inoperable tumor on his heart and we had to make the impossible decision to let him go. We were/are devastated, but I’m extremely grateful that the staff here was so empathetic, respectful, and patient while we navigated this heartbreaking situation. They rushed to try to help him, they were patient as I repeatedly missed instructions and parts of the paperwork in the chaos of it all, they gave us space to say goodbye and grieve, and afterward sent a thoughtful sympathy card signed by all the staff.
I know most pet owners will probably say the same, but Rio really was the most amazing dog. He was so loved and I wish you all could’ve gotten to see him when he was doing better. Thank you for your kindness.
BodiedByBri Had
-
August 30, 2024
I don't feel like the staff here was compassionate to our situation with our poor baby, he for very sickly very quickly. The issue I had is that I took him on Monday, and they wanted to keep him overnight. It wasn't mentioned until after i signed the money that they aren't open Tuesday or Wednesday so in the event they wanted to keep him longer, he would need to be transferred which ultimately based on his labs he definitely needed to be kept longer and I think initially he should've been transferred and that should have been communicated to us. To withhold that information, and make us transfer our sick dog to a second vet place was just horrible. We were in so much stress and grief from the acute infection we truly did not look at the door for hours ourselves, we expected the doctor and staff to be upfront about that and they were not.
Tiffany Perkins
-
April 30, 2024
My senior dog had a small cyst that ruptured under his eye and was actively bleeding out at 11:30pm. I couldn’t stop the bleeding, so we drove to the ER. I was anxious as my senior dog also has NCL, a neurological disorder that gives him a wobbly walk and gait. They made his care accessible with a sling and listened to my concern and walked him gently back. They started his surgical removal immediately after letting me know the plan, and we were home in bed under two hours later. They were attentive, accessible to his disability, and showed care throughout the process. When I called my usual vet to set up a suture removal appointment, they had already received his paperwork from his ER visit, which was very helpful.
Alyssa
-
March 29, 2024
i had a wonderful experience with Veterinary Emergency Services this past week! my sweet boy was not acting like himself (on a sunday, of course) and i noticed a lump in his stomach and panicked. there was basically no wait to get in and they had answers for me way quicker than i expected. he was in their care for 24 hours and they did an amazing job explaining everything that was going on. i called a couple of times while he was there just to check in on how he was doing and they were kind to give me updates and assure me he was doing well! after i brought him home, i called once or twice within the following few days with just general questions about his healing process and they happily answered. Ikki is now home resting and recovering 🤍 thank you to the Veterinary Emergency Services staff!
Amy Williams
-
July 30, 2024
I cannot put into words how thankful I am to the staff here. I had to take my senior cat twice - once several years ago for a diabetic issue, and more recently for congestive heart failure. Both myself and my kitty were treated with compassion and professionalism. My cat and I were able to have several more happy and healthy years together because of the team here, and I will be forever grateful for that 💕
Our Address
28223 John R Rd, Madison Heights, MI 48071, USA
Claim Listing: Veterinary Emergency Service
Please Login or Register an Account to Claim Listing
Just want to give a shout out to the folks working here. We rushed our senior dog, Rio, into the clinic a couple weeks ago as he was suddenly having difficulty standing and breathing. They helped to diagnose him with an inoperable tumor on his heart and we had to make the impossible decision to let him go. We were/are devastated, but I’m extremely grateful that the staff here was so empathetic, respectful, and patient while we navigated this heartbreaking situation. They rushed to try to help him, they were patient as I repeatedly missed instructions and parts of the paperwork in the chaos of it all, they gave us space to say goodbye and grieve, and afterward sent a thoughtful sympathy card signed by all the staff. I know most pet owners will probably say the same, but Rio really was the most amazing dog. He was so loved and I wish you all could’ve gotten to see him when he was doing better. Thank you for your kindness.
I don't feel like the staff here was compassionate to our situation with our poor baby, he for very sickly very quickly. The issue I had is that I took him on Monday, and they wanted to keep him overnight. It wasn't mentioned until after i signed the money that they aren't open Tuesday or Wednesday so in the event they wanted to keep him longer, he would need to be transferred which ultimately based on his labs he definitely needed to be kept longer and I think initially he should've been transferred and that should have been communicated to us. To withhold that information, and make us transfer our sick dog to a second vet place was just horrible. We were in so much stress and grief from the acute infection we truly did not look at the door for hours ourselves, we expected the doctor and staff to be upfront about that and they were not.
My senior dog had a small cyst that ruptured under his eye and was actively bleeding out at 11:30pm. I couldn’t stop the bleeding, so we drove to the ER. I was anxious as my senior dog also has NCL, a neurological disorder that gives him a wobbly walk and gait. They made his care accessible with a sling and listened to my concern and walked him gently back. They started his surgical removal immediately after letting me know the plan, and we were home in bed under two hours later. They were attentive, accessible to his disability, and showed care throughout the process. When I called my usual vet to set up a suture removal appointment, they had already received his paperwork from his ER visit, which was very helpful.
i had a wonderful experience with Veterinary Emergency Services this past week! my sweet boy was not acting like himself (on a sunday, of course) and i noticed a lump in his stomach and panicked. there was basically no wait to get in and they had answers for me way quicker than i expected. he was in their care for 24 hours and they did an amazing job explaining everything that was going on. i called a couple of times while he was there just to check in on how he was doing and they were kind to give me updates and assure me he was doing well! after i brought him home, i called once or twice within the following few days with just general questions about his healing process and they happily answered. Ikki is now home resting and recovering 🤍 thank you to the Veterinary Emergency Services staff!
I cannot put into words how thankful I am to the staff here. I had to take my senior cat twice - once several years ago for a diabetic issue, and more recently for congestive heart failure. Both myself and my kitty were treated with compassion and professionalism. My cat and I were able to have several more happy and healthy years together because of the team here, and I will be forever grateful for that 💕